Insured Post and Packaging
Insured Post and Packing is FREE.
There is no limit to the number of items in an order.
Overseas and UK Highlands and Islands
Please call or drop us an e-mail. We will calculate the lowest possible shipping rates based on the size, weight, value and urgency of your order. You can still order online - we will add the agreed shipping amount to your order.
Under normal circumstances we aim to ship within 4 working days of receiving an order. In practice for most orders it is quicker than that, usually within 2 working days. If any part of your order is out of stock, then shipping will usually take 7 to 10 working days. If you need an item quickly, for example for a birthday, then let us know when you order, using the ‘Comments’ option in the shopping cart, and we will give your order priority if possible. If we are unable to ship your order soon enough, you have the option to change it or cancel it.
Accepting Delivery of ‘Signed For’ Parcels
Your delivery is insured whatever its value. However for more valuable purchases it may be necessary to sign for the parcel on delivery. For your insurance to be valid it is important that you examine the parcel carefully before signing for it. You do not have to unwrap it at this point but if there are any external indications of damage such as holes, bending or signs of having been wet, then make a note of this against your signature so it is put on record with the delivery company.
Important: for us to be able to claim for breakages on your behalf we must be advised of any problems within 5 days of your receipt of the package.